Privacy Policy

Definitions

• Company refers to Shibli Home Healthcare Services LLC, 17074 Dimension Ave, Minnesota, United States.
• Website refers to shiblihomecare.com.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service Provider means any third party that processes data on behalf of the Company to help operate, maintain, or improve the Website.
• Usage Data means data collected automatically through use of the Website (e.g., pages visited, time spent, device/browser information).
• Cookies are small files placed on your device by a website to store information about your browsing activity.
• You means the individual visiting or using the Website.

Information We Collect

• Personal Data: When you contact us or submit a referral through our website, we may collect your email address, first and last name, phone number, address, city, state, ZIP code, and any other information you choose to provide in a contact or referral form.
• Usage Data: Collected automatically when you visit our Website, including your IP address, browser type and version, pages visited, time and date of visit, time spent on those pages, and other diagnostic data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Website: Necessary/Essential Cookies, required for core site functionality; Cookie Consent Cookies, which remember whether you’ve accepted our cookie notice; and Functionality Cookies, which remember your preferences to improve your experience.

Where required by law, non-essential cookies (such as analytics cookies) are used only with your consent, which you may withdraw at any time through your browser settings.

How We Use Your Personal Data

We may use your information to provide and maintain the Website, respond to inquiries and referral submissions you send us, contact you by email or phone regarding your inquiry or referral, comply with legal obligations, analyze site usage to improve our Website and services, and evaluate or conduct a business transfer (e.g., merger or acquisition), in which case your data may be among the assets transferred.

We do not sell your Personal Data. We may share it only with Service Providers who help us operate the Website (e.g., hosting, email delivery, form processing); legal authorities, when required by law or to protect our legal rights; business transfer parties, in the event of a merger, sale, or acquisition; or anyone else, only with your explicit consent.

Data Retention

We retain Personal Data only as long as necessary for the purposes described in this policy, and consistent with applicable Minnesota Department of Human Services (DHS) requirements for licensed home and community-based services providers:

• Referral and contact form submissions that do not result in intake or service delivery: retained for up to 24 months, to allow for follow-up and service coordination.
• Referral and contact form submissions that result in a person becoming a client: retained as part of the client record, consistent with applicable DHS and licensing requirements — generally a minimum of five to seven years from the date of the last service provided, or until a minor client reaches the age of 18 (at which point the standard retention period then begins), whichever is later.
• Website usage/analytics data: up to 24 months.
• Server logs: up to 24 months, for security and troubleshooting.

We may retain data longer where required by law, where a program or licensing audit is ongoing, to resolve disputes, or to enforce our agreements. When no longer needed, data is securely deleted or anonymized.

Data Security

We use commercially reasonable measures to protect your Personal Data, but no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Website does not knowingly collect Personal Data from anyone under 16. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us so we can remove it.

Your Rights

You may contact us at any time to request access to, correction of, or deletion of your Personal Data. We will respond in accordance with applicable law, though we may need to retain certain information to comply with legal obligations, including applicable DHS record retention requirements described above.

Links to Other Websites

Our Website may contain links to third-party sites. We are not responsible for the content or privacy practices of any site we do not operate.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes will be communicated via email and/or a notice on our Website prior to taking effect.

Contact Us

If you have questions about this Privacy Policy, email us at: info@shiblihomecare.com